Order Cancellation
Once an order is confirmed, we cannot accept cancellations or returns for any reason at the customer's request.
Please note that orders are considered confirmed upon completion of the checkout process.
Returns and Exchanges
【Exchange Eligibility】
We will provide an exchange if the following conditions are met.
【Eligible Items for Exchange】
・Items that are defective, damaged, or flawed upon arrival.
・Items that differ from what you ordered.
【How to Request an Exchange】
1) Please contact us at powerloom@shuttlenotes.com within 7 days of the arrival date (including the arrival date).
When emailing, please use the subject line "Product Exchange Request" and include your order number and name in the body of the email.
2) We will review your request and provide the return address on the next business day.
※We will cover the shipping costs for the return. Please send the item back via cash-on-delivery (collect).
【Important Notes】
If a replacement item is unavailable, we will issue a refund instead.
Please note that we cannot accept exchanges if the returned item meets any of the following criteria upon our inspection:
・Items judged by our standards to have been "used," or those that have been altered, washed, or dry-cleaned.
・Items where the "delivery slip, product tags, labels, bags, boxes, or other accessories" have been damaged, soiled, or lost.
・Items that have acquired odors, stains, or scratches while in the customer's possession.