Thank you for using Shuttle notes online.

For customers using a mobile email address (carrier email addresses such as @docomo.ne.jp, @ezweb.ne.jp, or @softbank.ne.jp): please be aware that emails from our shop may not be delivered correctly due to your security settings. We kindly ask that you take one of the following actions, ① or ②.

Method ① Use an email address other than your mobile carrier address.

Method ② Before making a purchase, configure your settings to allow emails from the domains '@woolly.tokyo' and '@komoju' (for convenience store/bank transfer payments).

How to configure domain-specific reception settings:

・NTT Docomo (@docomo.ne.jp)
・au (@ezweb.ne.jp)
・SoftBank (@softbank.ne.jp)

We apologize for the inconvenience and thank you for your cooperation.

At Shuttle notes, an automated order confirmation email is sent from shuttlenotes@woolly.tokyo immediately after your order is placed.

If you do not receive this email, please provide your name, email address, and phone number via the link below.

A representative will contact you. 

※ We guarantee a response to all inquiries within 24 business hours.