Thank you for choosing Shuttle notes.
Please see below for information regarding orders, shipping, and customer support during the year-end and New Year holidays.
■ Regarding Orders
You may continue to place orders as usual during the year-end and New Year period.
However, please note that shipping and customer support will be unavailable during the holiday period listed below.
■ Holiday Period
December 27, 2025 (Sat) – January 4, 2026 (Sun)
During this period, the following services will be suspended:
・Customer support inquiries
・Requests for order changes or cancellations
・Other correspondence
▶︎ Operations are scheduled to resume on January 5, 2026 (Mon).
■ Shipping Schedule
-
Orders placed and payments confirmed by December 25, 2025 (Thu):
Items will be shipped on the final shipping day, December 26 (Fri). -
Orders placed on or after December 26, 2025 (Fri):
Shipping will resume sequentially starting January 5, 2026 (Mon).
※ If you are using a prepayment method such as bank transfer or convenience store payment, only orders for which payment is confirmed by December 25 (Thu) will be eligible for year-end shipping.
■ Regarding Inquiries
Inquiries received during the holiday period will be responded to sequentially starting January 5, 2026 (Mon).
We know this is a busy time of year, but please take care of yourselves and have a wonderful start to the New Year.
We deeply appreciate your patronage this year and look forward to serving you again in the coming year.